TK Shipping Customer Website

1. Scope

This policy applies to the customer-facing TK Shipping website. It covers information collected when you browse the public site, create or use a customer account, track packages, manage account settings, or contact TK Shipping Solutions through this website.

It does not separately govern internal staff tools, except where staff access customer shipment records as part of normal shipping, payment, branch, or customer-service operations.

2. Information we collect

Depending on how you use the site, we may collect or process:

• Account information, such as your full name, email address, password credentials, phone number, and preferred Haiti branch.
• Customer profile and shipping identity information, including your customer code and shipping display name used to identify packages.
• Shipment and package information linked to your account, such as package codes, transport mode, shipment status history, branch destination, billing status, and pricing visibility.
• Online warehouse check-in or intake-related records associated with packages sent through TK Shipping Solutions.
• Package photos or package notes that are made available to your customer account for shipment visibility.
• Account settings information you submit, such as branch updates or password changes.
• Technical information needed to operate the site, including browser request data, authentication session data, and basic error or security logs.
• Cookie-based preferences, such as language selection and session continuity.

3. How we use information

We use information collected through the website to:

• Create, authenticate, and manage customer accounts.
• Link your website account to your shipping customer profile.
• Display shipment tracking, billing visibility, and pickup readiness.
• Support branch selection and customer account settings.
• Operate intake, routing, branch, payment, and release workflows.
• Detect misuse, protect the website, prevent fraud or abuse, and maintain service reliability.
• Communicate important service or account-related information when necessary.

4. Cookies and session data

The website uses cookies or similar session mechanisms to keep you signed in, remember language preferences, and support normal secure website behavior.

At this stage, the website mainly uses session and preference cookies needed for authentication continuity and language selection.

If you disable required cookies or clear your session data, some account features may stop working correctly or you may be signed out.

5. How information may be shared

TK Shipping Solutions does not sell personal information collected through this website.

Information may be shared only as reasonably needed with:

• Authorized TK Shipping Solutions staff, managers, and administrators who need access for shipping, payment, branch, support, security, or account administration.
• Service providers that help host, secure, monitor, or maintain the website and related systems.
• Legal authorities or other parties when required by law, lawful request, or to protect rights, safety, shipments, or business operations.

Because TK Shipping Solutions operates shipping workflows in the United States and Haiti, your information may be accessed by authorized personnel supporting those operations.

6. Data retention

We retain information for as long as reasonably needed to operate shipments, support customer accounts, handle disputes, maintain records, enforce our policies, and meet legal or operational obligations.

Shipment, billing, tracking, package-photo, and related operational records may remain in our systems even after a package is delivered or a website session ends.

7. Security

TK Shipping Solutions uses administrative, technical, and organizational measures designed to protect customer account and shipment information. However, no website, network, or storage system can be guaranteed to be completely secure.

8. Your choices and privacy requests

You may update certain account information through the customer website, including your password and preferred Haiti branch.

You may also contact TK Shipping Solutions to request access to, correction of, or deletion of personal information, subject to operational, recordkeeping, security, dispute, or legal retention requirements.

If you need help with account corrections, shipment-related privacy questions, or record requests, you may contact us using the details below.

9. Children

The TK Shipping customer website is not intended for children to use on their own, and we do not design this website as a service directed to children.

10. Related terms

Your use of the customer website is also governed by our Terms of Service.

11. Changes to this policy

TK Shipping Solutions may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Continued use of the website after an update means the updated policy will apply.

12. Contact

If you have questions about this Privacy Policy or the TK Shipping customer website, please contact us at: